Policies

Ordering

All orders must be placed through my shop's website www.TinaMarieCreations.com. Once your order is placed, if there are any questions about your order I will contact you within 24 hours. If you have questions please email me at TinaMarieCreations@gmail.com. 

Custom Orders and Mock Up Services

This shop offers mock up services to allow cutomers to see what their final product will look like, before placing an order. Mock ups are digital representives of physical products. Due to their digital nature, colors, sizing, and placement may vary sligthly.

Mock up services cost a small nominal fee of $5 each for time and will be invoiced prior to placing a full order. Once paid, the mock up will be created and provided to the customer within 48 hours for review. One set of modifications is included in the mock up pricing.

The mock up fee will be applied to the customer's final invoice if an order is placed. If an order is not placed the mock up fee is non-refundable.

Payment

Tina Marie Creations accepts PayPal payments, which allows you to pay with Visa, MasterCard, Discover, American Express, or a verified checking account. Sorry, no personal checks will be accepted, even on local orders. Once your online order and payment have been recieved Tina Marie Creatoins will begin work on your order!

Shipping

We strive to complete all orders within a week. We take pride and time in completing custom orders exactly how you want it. -so please understand that custom and bulk orders may require a slightly longer turn around time. If you need something sooner contact me and I will be happy to accommodate with a 15% rush order fee. The customer is financially responsible for all rush shipping fees as well.

This shop allows for local customers to pick up their orders. Pick up times vary and will be coordinated with the customer. 

DOMESTIC: Item(s) will be shipped via USPS first class mail or Priority shipping and arrives most places in 2-7 postal days. A tracking number will be sent to you once your order is complete. 

Refunds and Exchanges

No refunds, returns, or exchanges will be accepted on orders or digital downloads. No exceptions.

My personal standards of worthiness are very high therefore you only get such items I am fully satisfied with. Please know that I won't sell anything to you that I wouldn't want to give (or receive!) as a gift myself. I hope you will love my creations as much as I've enjoyed creating them! All custom items are non-refundable due to the personalization. In other words most sales are final.